How bad could it be? (That's a rhetorical question). I've noticed that japanese companies generally suck when it comes to tech service. (Don't get my father started on Toshiba). I played Everquest back in the day, run by Sony. The customer service was non-existent. The forums were constantly screaming fans saying 'Sony wake up'. Sony didn't care $0.01. Anyway, now I play World of Warcraft (not yet addicted, thanks), and the one time I had to call for a game master, the person was very friendly and professional and fixed my problem in 2 seconds (actually the problem was my stupidity, but that's a different issue). Generally WoW's customer service is believed to be quite good. Anyway.